ConvoAlly detects escalation triggers, tracks sentiment in real time, spots churn signals, and helps agents resolve issues faster with AI-powered suggestions.
Start Free TrialAI recognizes escalation triggers -- raised voices, repeated complaints, supervisor requests -- and surfaces de-escalation scripts instantly.
Real-time customer sentiment analysis tracks satisfaction shifts throughout the conversation with visual indicators.
Detects cancellation intent, competitor comparisons, and frustration patterns that indicate churn risk.
Every customer issue, escalation, and resolution is timestamped in the transcript. Replay the full session and export it as text or JSON when you're ready to create a ticket.
Identifies moments when customers express needs that align with premium features or additional products.
Real-time detection tuned for customer service conversations.
Real-time knowledge base suggestions, troubleshooting guides, and resolution scripts tailored to the reported issue.
Real-time de-escalation coaching, escalation trigger detection, and suggested supervisor briefing points.
FAQ surfacing, context lookups from your knowledge base, and live suggestions tailored to each onboarding conversation.
Retention scripts, value recaps, and competitive positioning when customers consider alternatives.
Reduce handle time, boost CSAT, and catch churn before it happens.
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